What is StepHouse’s relationship with Rey Juan Carlos University?
StepHouse Vicálvaro is a private, independent student residence with no official affiliation with Rey Juan Carlos University. Nevertheless, it is a student housing option for Rey Juan Carlos University, thanks to its proximity to the Vicálvaro Campus and its services designed for university life.

How far is the residence from Rey Juan Carlos University?
StepHouse Vicálvaro is located just a few minutes from the Vicálvaro Campus of Rey Juan Carlos University. You can easily get there on foot or by public transportation, making the residence a convenient option for those looking for housing near Rey Juan Carlos University.

What kind of students live in the residence hall?
StepHouse is home to undergraduate, graduate, exchange, and international program students. Many of them attend Rey Juan Carlos University, although the residence hall also welcomes students from other universities in Madrid, creating a dynamic and multicultural atmosphere.

Why choose StepHouse if I’m studying at Rey Juan Carlos University?
Because you’ll get much more than just a room. As a student residence for Rey Juan Carlos University, StepHouse offers study areas, a gym, common areas, activities throughout the academic year, and all the services you need to enjoy your college experience in comfort.

Can I reserve my room before being admitted to Rey Juan Carlos University?
Yes. You can reserve your room even if you’re still awaiting admission to Rey Juan Carlos University. If you ultimately don’t get a spot, we’ll refund the reservation fee and the security deposit according to the established terms, so you can secure your housing with peace of mind.

All utilities (water, electricity, internet), access to common areas such as coworking spaces, gym, and terraces, all annual events and activities, and private areas that can be reserved.

Is there a laundry service?
Yes, with an app to easily manage your laundry.

Are there spaces for studying in groups or quietly?
Yes! We have coworking areas and private study rooms so you can find the perfect environment for your needs. In addition, most residences have a large room for presentations or group work.

Are visitors allowed?
Of course, as long as the rules of coexistence are respected. Check with reception for the conditions for overnight stays for guests.

What security measures do you have in place?
24/7 CCTV surveillance, electronic card access, and security personnel.

What if I'm still waiting to be admitted to Rey Juan Carlos University?

If you are still waiting for a decision on your admission to Rey Juan Carlos University, you can reserve your room with complete peace of mind. If you are ultimately not admitted, we will refund the reservation fee and the security deposit in accordance with our current terms and conditions.

How can I book a room?

Through our website or by contacting our team.

Can I choose my room?

Subject to availability, you can choose the room that best suits your needs. You can do this through our website or by speaking directly with our team, who will assist you throughout the process.

Do I have to pay anything to secure my room?

Yes. To reserve your room before they sell out, you must pay a deposit. Contact the residence hall for more details.

What if I don't get into college?

Don't worry, we will refund your deposit if you don't get a place.

When should I pay the deposit?

After reserving your spot, you will receive an email asking for the information needed to finalize your contract and pay the security deposit. You will have five days to make this payment and provide the required information. This amount will be refunded once your stay is over; please review the refund policy.

How do I get to the residence if I’m coming from outside Madrid?
If you’re arriving by train, from the Madrid-Puerta de Atocha station, you can reach StepHouse Vicálvaro in about 20–30 minutes by metro, taxi, or ride-hailing service. From Adolfo Suárez Madrid-Barajas Airport, the trip usually takes 20–30 minutes by car and 35–45 minutes by public transportation. If you’re coming from another city or from abroad, our team will be happy to help you make your arrival at the residence as smooth as possible.

What do I need to bring when I move?

Everything is ready for you: furniture and a fully equipped kitchen with an oven/microwave, refrigerator, and more. Just bring your personal belongings, and you're all set!

What types of events and activities are organized?
From workshops and talks to sports activities, trips, and social events, we offer an annual calendar designed to foster community and learning. And of course, we take into account the tastes and interests of our residents to tailor these events to them.

How can I manage my mail and packages?

We have a pickup system where you can collect your letters and packages during designated hours.

What is not allowed?
For safety reasons, heaters, additional appliances, and personal furniture are not allowed.

Can I stay for just one semester or during the summer?
Of course. We offer semester-long stays and summer stays. Check availability with our team.

What happens if I want to cancel my contract?
Cancellations are accepted if justified: non-admission to university (first choice), visa refusal, failure to pass university entrance exams, or waiting for final grades (depending on availability). Cancellations must be notified by email as soon as possible and refunds will be processed within 30 days of notification.

Is the Vicálvaro residence close to the URJC campus?
Yes. StepHouse Vicálvaro is located near the Vicálvaro campus of the Rey Juan Carlos University (URJC), just a short commute away, and is connected to the rest of Madrid by metro (Line 9) and bus.

How is Vicálvaro connected to the rest of Madrid?
Vicálvaro is served by the metro (Line 9) and city buses that connect it to downtown Madrid and other areas, so you can get around the city without needing your own car.