All utilities (water, electricity, internet), access to common areas such as coworking spaces, gym, and terraces, all annual events and activities, and private areas that can be reserved.

Is there a laundry service?
Yes, with an app to easily manage your laundry.

Are there spaces for studying or working in groups or quietly?
Yes! We have coworking areas and private study rooms so you can find the perfect environment for your needs. In addition, most residences have a spacious room for presentations or group work.

Are visitors allowed?
Of course, as long as the rules of coexistence are respected. Check with reception for the conditions for overnight stays for guests.

What security measures do you have in place?
24/7 CCTV surveillance, electronic card access, and security personnel.

What do I need to bring when I move in?
Everything is ready for you: furniture and a fully equipped kitchen with oven/microwave, refrigerator, and more. Just bring your personal belongings and you're all set!

What kinds of events and activities are organized?
From workshops and talks to sports activities, trips, and social events, we offer an annual calendar designed to foster community and learning. And of course, we take our guests’ tastes and interests into account to tailor these events to them.

How can I manage my mail and packages?
We have a reception system where you can pick up your letters and packages at set times.

What is not allowed?
For safety reasons, heaters, additional appliances, and personal furniture are not allowed.

Can I stay for just one semester or during the summer?
Of course. We offer semester-long stays and summer stays. Check availability with our team.

What happens if I want to cancel my contract?
Cancellations will be accepted only when duly justified. Justified reasons include, but are not limited to: dismissal or a substantial change in the financial sponsor’s employment status; failure to be admitted to or inability to attend college; academic or personal changes due to force majeure; medical emergencies; or other circumstances supported by documentation.

Cancellations must be notified by email as soon as possible. Once the request has been approved, the refund will be processed within 30 days of the date of notification.

What type of license does this establishment have?
It has an aparthotel license. License number 59011644923

Which university campus is closest to Pozuelo?
StepHouse Pozuelo is located near the Somosaguas campus of the Complutense University, which is directly accessible via the Light Rail (Line ML2), and is close to institutions such as ESIC, La Salle, and Francisco de Vitoria University.

How do I get to downtown Madrid from Pozuelo?
Pozuelo de Alarcón is connected to downtown Madrid by commuter rail and bus, with trips taking approximately [confirm] minutes, allowing you to enjoy the tranquility of the area while still having easy access to the city.